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Festival Coordinator, Volunteer Resources (Seasonal role)

Location: Park City , UT

Employment Dates:†October 7, 2019†thru February 21, 2020

Pay rate: $15.75

Considerations: This position works full time out of our Park City, UT office. May be lodged in Park City during the January Film Festival. Required to work extended hours, including some evenings, weekends, and holidays to meet deadlines. Must be willing and available to respond to on-call needs as assigned. A high level of mobility is required as well as an ability to drive safely in winter road conditions.

Position Summary: Coordinates recruiting and slotting for an assigned group of Sundance Film Festival volunteer positions (300+ people) and functions and is their main point of contact for initial and ongoing communications.

Duties and Responsibilities:†

  • Recruits, interviews, slots, and schedules Sundance Film Festival volunteers.††
  • Provides ongoing and accurate information to assigned group of volunteers (300+) and provides timely responses to their inquiries.
  • Communicates consistently with theatre operations department regarding their volunteer needs and placement.
  • Enters information in volunteer database daily maintaining up-to-date and accurate information.
  • Assists manager with coordinating the volunteer teams as directed.
  • Plans food deliveries for assigned groups of volunteers and ensure they are received.
  • Supports volunteer team with general office assistance, database tracking, responding to emails and voice messages, taking messages, filing, etc.
  • Creates and provides volunteers with information packets.†
  • Assists with building trainings and facilitating training sessions.
  • Conducts daily venue visits throughout the Festival to check-in with volunteers and provide timely resolution to issues as they arise.†
  • Communicates expectations on a regular basis with volunteers to ensure an effective and positive volunteer experience.
  • Tracks and monitors volunteer hours, including filling no-shows.†
  • Provides on-call after hour coverage during the Festival to answer volunteer related questions, concerns, or emergencies as necessary.
  • Creates volunteer evaluation packets and distributes them to assigned departments or venues.
  • Reviews submitted volunteer evaluations with departments and conducts follow-up to compile relevant information as needed.†
  • Makes updates to department process document, as directed.
  • Write a comprehensive wrap report, as directed.†
  • Other duties as assigned.†

Position Requirements:

  • Legal authorization to work in the United States.
  • Valid driverís license and successful completion of DMV background check.
  • 2 years experience in venue or event operations or related.†
  • Outstanding communication skills, verbal and written.
  • Strong interpersonal and professional skills required to work effectively with a variety of people.†
  • Excellent organizational skills including self management of work schedule.
  • Ability to work nights and weekends around events and key deadlines.†
  • Ability to lift and carry items up to 50 lbs.†

Preferred Education, Experience, and Skills:

  • High volume volunteer or staff recruitment experience.†
  • Working knowledge of databases along with proficiency in Google Products.
  • Experience with Shiftboard or another volunteer database.

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